Support
Email contact@inteleat.net and we'll get back to you. Answers to common questions are below.
Account
I forgot my password
On the sign-in screen, tap Forgot password. We'll email you a code. Enter it in the app, then choose a new password.
How do I change my email or password?
Go to Profile and tap the pencil on your profile card. You'll need to enter your current password first.
How do I download or delete my data?
Go to Profile, then Privacy & your data. You can save a copy of your data or delete your account there.
Billing
How do I cancel?
You can cancel anytime from Profile in the app, or by emailing us. You keep your paid features until the end of the month you already paid for.
How do I get a refund?
If something went wrong on our end, like a plan that never unlocked or a double charge, email contact@inteleat.net within 30 days of the payment and tell us what happened. See the refund policy for what's covered.
Why does my statement say Paddle?
Paddle.com is our online reseller and processes payments made on our website, so charges and receipts show Paddle.
Using IntelEat
Where does product information come from?
Packaged-product details come from Open Food Facts, a free database that anyone can edit. Check the package yourself, especially if you have allergies. If a product is missing, the app tells you instead of guessing.
A barcode won't scan
Hold the barcode flat, 6 to 8 inches from your phone, in good light. Most computer cameras can't focus up close, so on a computer hold it 8 to 12 inches away, or use Upload Photo or Enter Manually in the scanner.
Is this medical advice?
No. IntelEat is general information. See our Terms of Service for details.